{"id":885,"date":"2018-09-23T03:41:22","date_gmt":"2018-09-23T03:41:22","guid":{"rendered":"https:\/\/www.cabinstreet.ca\/?page_id=480"},"modified":"2023-12-17T09:22:51","modified_gmt":"2023-12-17T15:22:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cabinstreet.ca\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p><\/p>\n\n\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>SIZING<\/b><\/span><\/h3>\n<p class=\"p1\">Please<a href=\"https:\/\/www.cabinstreet.ca\/sizing\">\u00a0click here<\/a> for sizing information.\u00a0<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>CUSTOM ORDERS<\/b><\/span><\/h3>\n<p class=\"p1\">Yes we do custom orders. We love working with clients to bring their vision to life. Please visit our <a href=\"https:\/\/www.cabinstreet.ca\/product\/custom-order\">custom order form.\u00a0<\/a><\/p>\n<p class=\"p1\"><i>Custom orders are final sale.<\/i><\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>WHOLESALE<\/b><\/span><\/h3>\n<p class=\"p1\">Yes, we offer wholesale pricing. Please send us an email so that we can discuss the quantity and designs that best align with you and your business.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>HOW DO I CARE FOR MY CLOTHING?<\/b><\/span><\/h3>\n<p class=\"p1\"><b>Crews &amp; Hoodies \u2013<\/b> Machine\u00a0wash\u00a0warm, inside out, with like colors. Use only non-chlorine bleach. Tumble dry low. Do not iron.<\/p>\n<p class=\"p1\"><b>T-Shirts &amp; V- Necks <\/b>\u2013 Machine wash warm, inside out, with like colors. Use only non-chlorine bleach. Tumble dry low. Iron with medium to low heat avoiding the printed design. Do not dry clean.<\/p>\n<p class=\"p1\"><b>Baby Onesies<\/b> \u2013 Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Do not dry clean.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>CAN I CHANGE MY ORDER?<\/b><\/span><\/h3>\n<p class=\"p1\">Once your order is placed, it cannot be changed. The reason for this is we print small batches. If you have any questions\/concerns, please e-mail us at\u00a0info@cabinstreet.ca.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>WHAT IS YOUR RETURN POLICY?<\/b><\/span><\/h3>\n<p class=\"p1\">We hope that you feel warm and fuzzy about your purchase from Cabin Street and are repping your apparel wherever you are.\u00a0However, if you would like to return an item, please send us an email.<\/p>\n<p class=\"p1\">You have 15 days after receiving your shipment to have it back in Cabin Street&#8217;s hands. All returns MUST be in 100% new condition, unworn with all the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it or refund your credit card for the charges. Please note, Cabin Street is not responsible for the shipping charges, either on the initial delivery or return.\u00a0<\/p>\n<p class=\"p1\">If you have any more questions about returns, please don\u2019t hesitate to send us an email at\u00a0<a href=\"mailto:info@cabinstreet.ca\"><span class=\"s1\">info@cabinstreet.ca<\/span><\/a>. We always love to hear from our Cabin Street friends!<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>PRE-ORDERS<\/b><\/span><\/h3>\n<p class=\"p1\">Some of our more popular items are only available by pre-order. You are able to order and pay for your item but it won\u2019t be shipped to you for 1-12 weeks depending on demand. Our products are printed locally, in Winnipeg, MB., everything is printed in small batches and never compromising on quality.\u00a0 We really appreciate your patience and promise that it\u2019s worth the wait.<\/p>\n<p class=\"p1\">If the item you wish to purchase is for pre-order only, the estimated delivery time will be displayed on the purchase button before you add the product to the cart.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>HOW MUCH DOES SHIPPING COST?<\/b><\/span><\/h3>\n<p class=\"p1\">We have paid shipping and free pickup options, check out our <a href=\"https:\/\/www.cabinstreet.ca\/shipping-and-returns\">Shipping &amp; Returns Pag<\/a><a href=\"https:\/\/www.cabinstreet.ca\/shipping-and-returns\">e<\/a>.\u00a0<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>WHAT PAYMENT METHODS DOES CABIN STREET ACCEPT?<\/b><\/span><\/h3>\n<p class=\"p1\">We accept Visa, MasterCard, American Express.\u00a0*Please note that we cannot split payments between credit cards.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?<\/b><\/span><\/h3>\n<p class=\"p1\">Your card will be charged <span style=\"color: #003300;\">immediately<\/span> in order to reserve the product.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>HOW CAN I CONTACT CUSTOMER SERVICE?<\/b><\/span><\/h3>\n<p class=\"p1\">We would love to hear from <span style=\"color: #003300;\">you!<\/span> Email us at\u00a0<a href=\"mailto:info@cabinstreet.ca\"><span class=\"s1\"><b>info@cabinstreet.ca<\/b><\/span><\/a><b>\u00a0<\/b>and we\u2019ll get back to you as soon as we can.<\/p>\n<hr \/>\n<h3 class=\"p1\"><span style=\"color: #003300;\"><b>WHERE CAN I GET <span style=\"color: #003300;\">ASSISTANCE<\/span> IF I AM HAVING DIFFICULTY ORDERING ONLINE?<\/b><\/span><\/h3>\n<p class=\"p1\">Our Cabin Street team is able to assist you with any difficulties you may have when ordering from\u00a0<a href=\"https:\/\/www.cabinstreet.ca\/\"><span class=\"s1\">www.cabinstreet.ca<\/span><\/a>. Send us an e-mail to <a href=\"mailto:info@cabinstreet.ca\"><span class=\"s1\"><b>info@cabinstreet.ca <\/b><\/span><\/a>and we will get back to you as soon as we can.<\/p>\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"background-color:rgba(0, 0, 0, 0);color:#083f26\" class=\"has-inline-color\"><strong>CAN I GET ONE OF YOUR EXISTING DESIGNS ON A DIFFERENT COLOURED SWEATER, OR ON A T-SHIRT, OR IN A DIFFERENT SIZE?<\/strong><\/span><\/h3>\n\n\n\n<p> Yes! We are happy to offer colour\/style changes. If we do not have the item that you are looking for in-stock a $10 fee will apply. If you are interested in a colour\/style change please email<strong>&nbsp;<\/strong><a rel=\"noreferrer noopener\" href=\"mailto:info@cabinstreet.ca\" target=\"_blank\"><strong>info@cabinstreet.ca<\/strong><\/a>&nbsp;with the following information:&nbsp; <\/p>\n\n\n\n<ul>\n<li>Which design from our shop you are looking for<\/li>\n\n\n\n<li>What type of garment(s) you are looking for (crewneck, zip-up hoodie, t-shirt, tank top, etc)&nbsp;<\/li>\n\n\n\n<li>What colour(s) from our shop you are looking for (please note not all colours are available on all garments, let us know what you\u2019re looking for and we will confirm if it\u2019s possible!)<\/li>\n\n\n\n<li>What size(s) you will need<\/li>\n\n\n\n<li>If you will require shipping for a $10 fee or if you would rather do local pick-up in the Linden Woods area of Winnipeg.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Style changes can take 2-4 weeks depending on if we have the items in-stock. Once the details are confirmed we will send you an invoice for the items that can be paid electronically.&nbsp;\n\n<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SIZING Please\u00a0click here for sizing information.\u00a0 CUSTOM ORDERS Yes we do custom orders. We love working with clients to bring their vision to life. Please visit our custom order form.\u00a0 Custom orders are final sale. WHOLESALE Yes, we offer wholesale pricing. Please send us an email so that we can discuss the quantity and designs that best align with you &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/pages\/885"}],"collection":[{"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/comments?post=885"}],"version-history":[{"count":1,"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/pages\/885\/revisions"}],"predecessor-version":[{"id":16551,"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/pages\/885\/revisions\/16551"}],"wp:attachment":[{"href":"https:\/\/www.cabinstreet.ca\/wp-json\/wp\/v2\/media?parent=885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}